Toronto Community Crisis Program

About The Program

The Toronto Community Crisis Service (TCCS) is a community-led service which dispatches trained teams of crisis workers including mental health, addiction, peer, youth and Indigenous crisis workers in response to people experiencing a crisis. It is a non-police response to crisis calls and wellbeing checks, with transparent and consent-based service, culturally safe supports, and multiple pathways to access crisis and follow-up supports.

Areas served: 

  • The northwest area of Toronto – Toronto Police Service Division 12, 23 and 31, which includes the following boundaries:
    • North: Steeles Avenue West
    • East: Canadian National Railway line
    • South: Eglinton Ave. W, along the Humber River to St. Clair Ave. W
    • West: Highway 427

Who's It For

Adults 16+ who are experiencing a crisis or requesting a wellbeing check.

How IT Works

  1. Access TCCS by calling 211 or 911:
    Calls for crisis will be triaged and transferred to the TCCS mobile response team based on the call type, location and availability of teams.
  2. TCCS Mobile Crisis Response:
    The TCCS mobile crisis team will meet the individual in crisis where they are located. TCCS staff can be identified by their green lanyard and identification card.
  3. Post-Crisis Follow-Up:
    The TCCS team provides short-term case management supports for up to six months. These supports may include primary care, addiction care, counselling services, employment and housing navigation, and other individualized and culturally specific supports.
Phone

FREQUENTLY ASKED QUESTIONS

How do I access the program?

If you’re experiencing or witnessing a mental health crisis, call 211 or 911. For general program details, contact us at (416)-289-6285 ext. 240 or info@cmhato.org. 

Who does the program serve?

Adults 16+ who are experiencing a crisis or requesting a wellbeing check.

What areas does the program serve?

The northwest area of Toronto – Toronto Police Service Division 12, 23 and 31, which includes the following boundaries:

  • North: Steeles Avenue West
  • East: Canadian National Railway line
  • South: Eglinton Ave. W, along the Humber River to St. Clair Ave. W
  • West: Highway 427

What are the program hours?

The Toronto Community Crisis Service can be accessed 24 hours a day, seven days a week (all holidays included). 

Contact Us

West Office
700 Lawrence Ave W,
Suite #480 Toronto,
ON M6A 3B4

East Office
1200 Markham Rd,
Suite #500 Scarborough,
ON M1H 3C3

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